Account suspensions (2024)

Depending on your situation, your account can be placed into a partial or full suspension. Are you looking to suspend or restore just one line on your account? Find out how to suspend or restore your line. For prepaid accounts, check out T-MobilePrepaid account suspend & cancellations.

On this page:

  • Billing during account suspension
  • Military suspensions
  • Seasonal suspensions
  • Nonpayment suspensions

Billing during account suspension

If your service was recently suspended, the impacts to your bill may vary depending on your billing method.

  • If you pay at the end of your bill cycle for the previous month's charges, you'll have prorated monthly charges, overages, one-time charges, taxes, etc.
  • If you pay at the beginning of the bill cycle for upcoming usage, you'll receive a credit for the time your service was fully suspended on the first bill after the suspension.
  • This does not apply for customers suspended for nonpayment. Review nonpayment suspensions for additional details.

When service is restored, you're billed the prorated monthly charges for the time active within that bill cycle on the bill after being restored, unless already billed.

Military suspensions

Military suspension is available for any verified active duty military customer. Eligibility for a military suspension requires verification of your active duty military status.

A military suspension does not extend your contract. There are no monthly charges, taxes, or suspension fees while your account is under a military suspension. Learn how to suspend your line if you're about to enter active military service. You may suspend your line(s) for a maximum of 39 months if you're being deployed and are a member of one of the following:

  • US Army
  • US Navy
  • US Marine Corps
  • US Air Force
  • US Coast Guard
  • Officers of the Public Health Service on duty with the Army or the Navy

Things to consider

  • Keep account current: During a military suspension, your account must remain current. This means you or an authorized user need to make monthly payments by the due date. If the account is suspended for nonpayment, it won't be restored to a military suspension once the balance is paid. You would need to re-restore the line. Other subscribers on the account are charged the normal monthly plan fee.
  • Monthly recurring charges: While on a military suspend, there are no monthly recurring charges, taxes, or suspend fees; however, if any features or plans share monthly recurring charges between a suspended line and an active line, you'll have normal monthly recurring charges. Any recurring charges will still need to be paid each month by the due date. Example:If you're on an $80/month family plan. If there's one line that's active and one line on a military suspension, then the total amount billed is $80. But, if both lines have a military suspension, then the monthly recurring charge would be $0.
  • Equipment Installment Plan (EIP): If you have an EIP, monthly installment amounts continue to be charged and must be paid each month by the due date, regardless of whether your monthly recurring charges are suspended.
  • Making monthly payments: To keep the account current, there are several ways for you or an authorized user to pay your T-Mobile bill.

Seasonal suspensions

You may voluntarily suspend your account twice a year for a maximum period of 90 consecutive days for each suspension. During a seasonal suspension, your account must remain current. You can suspend individual lines of an account, while other lines remain active. If you previously suspended your line within the last 12 months as a Seasonal Suspend, the option to suspend the line on My T-Mobile will not be displayed until the end of the 12-month period.

Multiline rate plan seasonal suspension fees

  • When all lines on a multiline rate plan are suspended, accounts are billed $10 per bill cycle for each suspended line. For example, if you suspend all lines on a four-line account, you are charged $40 per bill cycle.
  • When one or more lines on a multiline plan remain active, accounts are billed the plan's full monthly charge, including any data or additional features.
  • If an add-a-line that's not included in the multiline rate plan is suspended, you are charged the multiline rate plan fee, plus a $10 fee for the suspended add-a-line.

Individual rate plan seasonal suspension fees

  • For accounts with only one line on an individual rate plan, a suspended line is billed $10 per bill cycle.
  • If an account has multiple individual-line rate plans, the account is billed $10 for each suspended individual-line rate plan, and the full monthly charge for any active individual lines. Example:If you have an account with three lines on the individual Simple Choice rate plan. You decide to temporarily suspend two of those lines. The two suspended lines are billed $10 per month, while the third non-suspended line is billed to the account for the full monthly charges, including any data and other features.

Nonpayment suspensions

Anytime your account is past due, your service may be partially suspended. If the balance on your account remains unpaid, a full suspension may occur. A $20 account restoration fee will be charged per line plus taxes, due at time of restoration, if your account is partially or fully suspended.

What to expect when suspended for non-payment
Partial suspension for nonpaymentFull suspension for nonpayment
  • You'll keep your number and receive calls, but can't make outbound calls, except for calls to 611 (T-Mobile Customer Care) and 911.
  • You'll receive incoming text messages, but can't use outgoing messaging (SMS), voicemail and data services.
  • You can use data to access the T-Mobile app or to visit our website to review or pay your bill. All other data services are suspended.
  • You'll continue to keep your monthly plan, and you'll be charged for your monthly rate plan and access fees.
  • If you have it on your line, you are charged for insurance (equipment protection or Device Protection).If your account is suspended for an entire bill cycle, your equipment protection or Device Protection is automatically removed.
  • You'll keep your number, but incoming and outgoing calls are suspended except for calls to 611 (T-Mobile Customer Care) and 911.
  • Text messaging, voicemail and data services are suspended.
  • You can use data to access the T-Mobile app or to visit our website to review or pay your bill. All other data services are suspended.
  • You'll continue to keep your monthly plan, and you'll be charged for your monthly rate plan and access fees..
Account suspensions (2024)

FAQs

Why does it keep saying my account is suspended? ›

What does account suspension mean? When your website account is suspended, it means the hosting provider has temporarily taken it offline. Website hosts often suspend websites for a myriad of reasons ranging from malware to spam.

What should I say in Twitter appeal? ›

Explain why the suspension or account limitation is in error. In the provided field, explain why you believe the suspension or limitation is in error. Be specific about why your tweets or behavior are not in violation.

Can an account suspension be appealed? ›

Suspensions can be temporary or permanent depending on the type, severity, and/or frequency of violations a user commits. Many marketplaces also have account suspension appeal processes, which allow users to legitimately challenge suspensions they feel were unwarranted.

What happens if your account is suspended? ›

Loss of Access: When an account is suspended, the user loses access to the platform or service associated with the account. This can disrupt communication, impede business operations, or limit the user's ability to connect with others.

How do I fix my suspended account? ›

Make sure you understand the reason why your account was suspended, and see if there is any information on how to appeal or recover the account. Contact the customer support or help center for the platform or service. Explain the situation and provide any information or evidence that may help your case.

Is suspension permanent? ›

Suspension can be either temporary (in which case, you return to your original state when it is over) or it can be permanent. Sometimes, for young people attending school, 'permanent suspension' is referred to as expulsion. Expulsion - or getting fired - is a kind of 'left hanging' (suspended) that lasts forever.

How do I convince Twitter to Unsuspend my account? ›

To do this right, visit the Twitter Help Center and look for the option to submit an appeal. Here, you'll need to provide your username, the email associated with your suspended account, and a detailed explanation that outlines why your account should be reinstated.

Does Twitter really respond appeals? ›

There are no specified timescales for Twitter to review an appeal and restore an account (or return your appeal). Users report that the process may take from 2 to 4 months. So, after submitting the appeal, the best thing to do is wait, hope for the best, and be prepared for the result.

Do twitter suspension appeals work? ›

Violators can appeal permanent suspensions if they believe we made an error. They can do this through the platform interface or by filing a report. Upon appeal, if we find that a suspension is valid, we respond to the appeal with information on the policy that the account has violated.

How long do Twitter suspensions last? ›

Typically, a temporary suspension on Twitter lasts for 12 hours to 7 days, depending on the severity of the violation and whether it's a repeated offense. If your account was suspended for a minor violation, it might be unsuspended after the specified time period has passed.

Can you delete a suspended Twitter account? ›

To deactivate your suspended or locked account, please submit a request here. Requests can also be addressed to the contacts listed under the “How To Contact Us” section of our Privacy Policy.

How long does it take to Unsuspend a Twitter account? ›

However, we can say that, on average, the Twitter suspension lasts for around 48 hours in the case of a minor violation of Twitter policies. That's the time it takes for Twitter to review your account, the phone number you provided, or any other piece of information you use for verification.

Is Twitter suspension permanent? ›

When an account engages in abusive behavior, like sending threats to others or impersonating other accounts, we may suspend it temporarily or, in some cases, permanently.

Why did my Twitter account get suspended for no reason? ›

Why does Twitter suspend users' accounts? There are three primary reasons the platform ceases accounts: a user has broken the rules, the app has noted a security issue with an account or a profile is fake.

What happens if your Twitter appeal is denied? ›

That's the good news: if you believe Twitter made a mistake, you can appeal your account suspension. The bad news is if you appeal is denied, your Twitter account suspension becomes permanent. Twitter will remove your account from global view AND you will not be allowed to create new accounts.

How do I Unsuspend my Instagram account? ›

If your Instagram account has been suspended, you'll be informed about it in an email and when you access your account in an app or web browser. We will also let you know whether you can appeal the suspension if you believe we made a mistake. After logging in, follow the on-screen instructions to submit your appeal.

How do I get my Tiktok account unsuspended? ›

How do I lift an account suspension? To appeal an account suspension, you'll need to create a ticket via Customer Support or Appeal in the Account Info under Avatar.

How long does Instagram keep your account suspended? ›

If it's a temporary disabling, then it should last no longer than 24-48 hours. Your account could even return to normal within just a few hours. However, if this isn't your first Community Guidelines violation, the suspension could go on for days or even weeks.

Why does Instagram keep suspending my new account? ›

Instagram may suspend a new account for violating community guidelines, engaging in suspicious activity, providing incorrect information, or using a domain associated with spam. Review guidelines, verify information, and contact Instagram support for assistance.

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