Biomat USA - Lancaster, TX - Reviews, Appointment & Contact (2024)

Johnny Thames

I came to donate today and was really blown away by the staff today. They all was smiling and really made me feel welcoming to donate. Sonya the nice lady in the front gave me my physical and she really made it fly by. They told me I was going to be here for 2 hours so I can donate but I enjoyed my experience donating today. Definitely coming back to this location.

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A J

Staff was very nice and friendly. Unfortunately, I was not allowed to donate plasma because they were only able to find one viable vein(Biomat policy). They were able to draw a blood specimen to send to there lab to check my protein levels but I needed two(2) viable veins to donate plasma. Protein levels passed their tests but I deeply apologize for that unknown person’s life that I possibly could have saved by being able to donate plasma.

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Stephen Dickerson

No issues with the staff, there’s just not enough of them. It takes forever to get checked in. There’s not enough people on the floor to get you hooked up in a reasonable amount of time. It has taken 40 or more minutes to get hooked up the last several weeks. Considering finding a different place to donate.

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DJTrapScholar

Never got paid. Been 2 weeks and they still can’t figure out how to give me a new card. Wish I could give them no stars

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Demi Crockett

This place needs 0 stars . It’s this one disrespectful black lady that always wear a lot of make up and colors lip stick always disrespectful and very rude . Main reason why stop donating is because of her . So I decided to rejoin to donate yesterday and the same fat lady always be so rude to me for no reason .. she was not proactive at all . Very distasteful soul .. she definitely needs to be fired . She’s too comfortable with her position. I’m a nurse as well and I would never be mean , disrespectful to a patient period .

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Gus Madrigal

Went to donate yesterday and wasn’t compensated I called this morning and was told their payment system was down yesterday! So when will I be compensated?!?! Can I have my plasma back until I get my money? Not fair!!

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Tameka T

I’m going to give them a one star review. This facility is a clean facility most of the employees are nice and friendly except one or two who are not….. Congratulations to the dummy that decided to close the facility on Mondays and be UNDERSTAFFED on Sundays and Tuesdays. What a poor job. There is no reason why a donor should have to wait an additional 10 to 15 minutes to be disconnected after donating because there are not enough employees on duty.Yall need to do better! By the way, the donor pay could be better. Additionally it would be nice to be recognized or welcomed in when entering the building or standing in line for 15 minutes before going to the donor booth

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jacaranda miranda

I do not recommend this place, the donation fees are low. They are always backed up despite not having many customers in line , never anyone to acknowledge or greet you at the door and the staff is almost ALWAY CONSTANTLY RUDE! No name tags so you cannot report them! Their phlebotomist are hit and miss and they will definitely hurt you when they stick you. They are closed on Monday and close early on Fridays and Saturday which is very inconvenient. I would never recommend anyone else to come her I’m tired of their lack of customer service.

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Ernesto Espinoza

I got to the door 7:05 some manager told it’s ok to get at time some told she lie one the manager the worker told me she don’t who told you dat lie

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devon turner

Maria was excellent and extremely professional I was absolutely amazed on how her customer service I give her five stars and definitely would recommend her and the company

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