Chase Bank Review (2024)

The largest financial services company in the U.S. offers competitive products

By

Lee Huffman

Chase Bank Review (1)

Full Bio

Lee Huffman is an expert on bank reviews with 18 years of experience as a financial planner and corporate finance manager. Lee has been writing about personal finance, credit cards, and travel rewards since 2012, with his work having appeared in outlets like Forbes, NerdWallet, and The Points Guy. He received his Bachelors in Business Management from Pepperdine University.

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Updated March 18, 2024

Reviewed by

Ebony Howard

Chase Bank Review (2)

Reviewed byEbony Howard

Full Bio

Ebony Howard is a certified public accountant and a QuickBooks ProAdvisor tax expert. She has been in the accounting, audit, and tax profession for more than 13 years, working with individuals and a variety of companies in the health care, banking, and accounting industries.

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Fact checked by

Michael Rosenston

Chase Bank Review (3)

Fact checked byMichael Rosenston

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Michael Rosenston is a fact-checker and researcher with expertise in business, finance, and insurance.

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Chase Bank Review (4)

Chase Bank is a full-service bank with more than 4,700 branches and 16,000 ATMs. Its roots date back to 1799 in New York City when it was founded to supply drinking water to the city’s population. A small provision in its charter allowed for banking operations with surplus capital, and within five months, it opened a bank as the Bank of Manhattan Company.

In its long history, more than 1,200 institutions have come together to form the largest financial institution in the U.S. with $2.6 trillion in assets worldwide. This in-depth review of the online banking giant can help you decide if its deposit accounts are right for you.

  • Pros & Cons
  • Company Overview

Pros & Cons

Pros

  • Large footprint to service your banking needs

  • Ability to waive checking fees

  • Popular rewards credit cards with well-known brands

Cons

  • A limited number of branches in some states

  • Minimum daily balance to waive fees

  • Chase 5/24 Rule for credit cards

Company Overview

  • Year Founded1799
  • Official Websitewww.chase.com
  • Banking Product OfferingsSavings, checking, CDs, credit cards, and much more
  • Customer ServicePhone: hours and number vary with department. Account access online or via app 24/7.

Table of Contents

  • Pros Explained

  • Cons Explained

  • Best for

  • Bank Offerings

  • Other Products

  • Customer Service

  • How to Bank

  • Final Verdict

  • Methodology

Pros Explained

  • Large footprint to service your banking needs: Chase Bank has more than 4,700 retail branch locations throughout the United States. Additionally, customers may access 16,000 Chase Bank ATMs at no additional charge. If a Chase Bank branch or ATM is not nearby, customers can access their accounts online or through its mobile app.
  • Ability to waive checking monthly fees: Customers can waive the monthly maintenance fee for a checking account by either depositing $500 into the account that month, or, maintaining a $1,500 minimum balance, or, having a combined beginning average balance of $5,000 in all linked Chase accounts.
  • Popular rewards credit cards with well-known brands: Chase offers a total of 35 rewards credit cards from which to choose—26 personal and nine for small businesses. There are credit card options to meet your goal of cash back, travel rewards, or balance transfers.

Cons Explained

  • A limited number of branches in some states: Some states are underserved by Chase Bank. Mississippi has only four branches, Vermont and Wyoming have two each, while Alaska has none.
  • Minimum daily balance to waive fees: This may be harder to maintain compared with an average daily balance. If your balance falls below this minimum amount for one day during the month, you may be charged the monthly fee.
  • 5/24 Rule for credit cards: Chase Bank has an unwritten rule for credit card approvals that is one of the strictest in the industry. If you’ve opened more than five new credit cards at any bank in the past 24 months, you will not be approved for most of its credit cards.

Who Is Chase Bank Best for?

Chase Bank may be ideal for those who:

  • Live in states where the bank has clusters of branches
  • Want a variety of deposit, lending, and investment options from one financial services company
  • Are able to maintain the minimum daily balance or complete qualifying activities to waive fees
  • Want to earn valuable rewards or cash back from their credit card purchases
  • Desire a bank relationship that can grow with them and offers premium features
  • Want the security of a large financial institution that has many branches and ATMs across the U.S.

What Does Chase Offer?

As you might expect from a depository institution of its size, Chase Bank offers an extensive menu of accounts and services. Customers have access to multiple checking accounts, savings accounts, certificates of deposit (CDs), credit cards, and other lending products to meet their needs. The bank rewards customers who have multiple Chase products with better pricing and the ability to combine balances to waive fees.

Checking Accounts

Customers have several checking account options with Chase Bank. Each account has monthly maintenance fees unless you meet the criteria to waive them. The three most common accounts are Chase Total Checking, Chase Premier Plus Checking, and Chase Sapphire Banking.

The Premier Plus Checking account waives the non-Chase ATM fee charged by Chase up to four times each statement cycle. However, any fees charged by the ATM owner still apply. The Sapphire Banking account waives non-Chase ATM fees and reimburses the fees charged by other banks (with no frequency limit).

Chase also offers niche checking accounts that cater to specific audiences:

  • The Chase Secure Banking checking account has no minimum deposit, no paper checks, and does not charge for money orders or cashier’s checks.
  • College students can get a free account for up to five years while in school with the Chase College Checking account, and it is only $12 per month after that if you don’t waive the fee with qualifying activities.
  • Active and veteran members of the military can open a Chase Premier Plus Checking account with no fees or minimum balance requirements.

Certain customers may be interested in Chase Private Client. To qualify, you’ll need an average daily balance of $150,000 combined among your qualifying personal and business deposits and investments. Benefits include no membership fees, monthly service charges, ATM fees, wire fees, and more. Additionally, you’ll receive higher limits on Chase QuickDeposit, Zelle payments, daily ATM withdrawals, and debit card purchases.

Checking Account Fee Waivers

Chase gives consumers a few ways to waive their monthly checking account fees.

  • Chase Total Checking:Make a direct deposit of $500 or more each month, or keep a daily beginning balance of at least $1,500, or maintain an average beginning day balance of at least $5,000 in this account and eligible linked accounts. $3 fee per withdrawal at a non-Chase ATM in the U.S., Puerto Rico and the U.S. Virgin Islands. Surcharge Fees from the ATM owner/network still apply. $5 fee per withdrawal at a non-Chase ATM outside of the U.S., Puerto Rico and the U.S. Virgin Islands. Surcharge Fees from the ATM owner/network still apply.
  • Chase Premier Plus Checking: Maintain an average beginning day balance of at least $15,000 in this account and eligible linked accounts or a qualifying linked Chase mortgage enrolled in automatic payments from this account.
  • Chase College Checking: No fees for five years while in college, then make a direct deposit each month or have an average ending day balance of at least $5,000. $3 fee per withdrawal at a non-Chase ATM in the U.S., Puerto Rico and the U.S. Virgin Islands. Surcharge Fees from the ATM owner/network still apply. $5 fee per withdrawal at a non-Chase ATM outside of the U.S., Puerto Rico and the U.S. Virgin Islands. Surcharge Fees from the ATM owner/network still apply.
  • Chase Secure Banking: Mandatory monthly fee. $3 fee per withdrawal at a non-Chase ATM in the U.S., Puerto Rico and the U.S. Virgin Islands. Surcharge Fees from the ATM owner/network still apply. $5 fee per withdrawal at a non-Chase ATM outside of the U.S., Puerto Rico and the U.S. Virgin Islands. Surcharge Fees from the ATM owner/network still apply.
  • Chase Sapphire Banking: Maintain an average beginning day balance of at least $75,000 across this account and eligible linked accounts.
  • Chase Private Client Checking: Maintain an average beginning day balance of at least $150,000 across this account and eligible linked accounts.
Chase Bank Checking Accounts
Account NameRequired Opening DepositMonthly FeeAverage Percentage Yield (APY)
Chase Total Checking$0$12None
Chase Premier Plus Checking$0$250.01%
Chase College Checking$0$12None
Chase Secure Banking$0$4.95None
Chase Sapphire Banking$0$250.01%
Chase Private Client Checking$0$350.01%

Savings Accounts

Chase Bank offers two traditional savings accounts. The Chase Savings account has only one interest rate for all balances, while the Chase Premier Savings account provides higher relationship rates for clients with larger balances. Customers who qualify for Chase Private Client status have access to the Chase Private Client Savings account, which also provides tiered interest rates based on the balance in your account.

Chase gives consumers a few ways to waive their monthly savings account fees.

  • Chase Savings:Maintain a daily beginning balance of at least $300, maintain a monthly autosave of at least $25 from a Chase checking account, have the account linked to a Chase College Checking account (for overdraft protection), have the account linked to an eligible Chase checking account, or be 17 or younger.
  • Chase Premier Savings: Maintain a daily beginning balance of at least $15,000 or be linked to a Chase Premier Plus or Sapphire checking account.
  • Chase Private Client Savings: No monthly fees to waive because this account is only available to Chase Private Client members who have already met requirements related to the checking account and Chase Private Client.
Chase Bank Savings Accounts
Account NameMin. Opening DepositMonthly FeeAnnual Percentage Yield (APY)Relationship Pricing APY
Chase Savings$0$50.01%0.01%
Chase Premier Savings$0$250.01%0.02%
Chase Private Client Savings$0None0.01%0.02%

CDs

Chase Bank offers multiple CD terms ranging from one month to 10 years. Larger deposits may provide higher interest rates. Customers may choose to have their CD interest paid monthly, quarterly, semiannually, annually, or at maturity.

To open a CD, a $1,000 minimum deposit is required. CDs may be opened online or in a branch. However, if you’d like to open a CD with a balance of $1 million or more, you must visit a branch and speak with a banker.

If you close your CD before the maturity date, you may incur a penalty:

  • For CDs with a term of less than six months, the early withdrawal penalty is 90 days of interest.
  • For CDs with terms of six months to less than 24 months, the penalty is 180 days of interest.
  • For CDs with terms of 24 months or more, the penalty is 365 days of interest.
  • For all terms, the penalty is not more than the interest earned during the current term of the CD.
  • The minimum penalty is seven days’ interest.
Chase Certificates Of Deposit Relationship Rates
Term (Months)$1,000–$9,999$10,000–$24,999$100,000—$249,999
1-Month CDs0.02%0.02%0.02%
3-Month CD to 12 Month CDs2.00%2.00%2.00%
15-Month to 21-Month CDs2.50%2.50%2.50%
24-Month CD2.50%2.50%2.50%
30-Month CD2.50%2.50%2.50%
36-Month CD2.50%2.50%2.50%
42-Month to 120-Month CDs2.50%2.50%2.50%

Credit Cards

Chase Bank offers a wide range of credit cards to suit customers’ goals. Choices include cash-back and points-earning rewards credit cards for personal accounts and small business customers. The rewards credit cards include numerous co-branded options with airlines, hotels, and other partners.

Additionally, Chase offers its own proprietary rewards program: Chase Ultimate Rewards. You can redeem these points for travel or cash back, transfer them to airline and hotel partners, and more.

Here are the rewards cards available from Chase Bank:

General Travel Rewards Cards (Ultimate Rewards)

Co-Branded Rewards Credit Cards

Cash-Back Credit Cards

Business Credit Cards

Other Financial Products Offered by Chase Bank

In addition to the products listed above, Chase Bank has a wide range of other offerings to meet your needs:

  • Car Loans
  • Purchase Mortgages
  • Refinance Mortgages
  • Home Equity Lines of Credit (HELOCs)
  • Individual Retirement Accounts (IRAs)
  • Self-Directed Trading
  • Managed Investment Portfolios
  • Private Banking
  • Financial Advisors
  • Business Loans

Chase Bank Customer Service

Customers can discuss their accounts with Chase bankers in person at more than 4,700 branches. Branch hours may vary from state to state. You can locate the branch nearest to you with the bank’s online branch locator.

Additionally, you can access your account over the phone, online, or through the mobile app outside of normal business hours. You can send secure messages to customer service 24/7 online.

Telephone support hours vary based on which department you are calling. For personal banking and credit card inquiries, call 1-800-935-9935.

The Chase Bank mobile app provides a consolidated view of your relationship with the bank. It offers the security features of facial recognition and fingerprint sign-in, account activity details, and the ability to block credit card transactions instantly if you’ve misplaced your card. You can also send and receive money through Zelle, pay bills, and deposit checks.

How to Bank With Chase Bank

If you’re ready to open a Chase Bank account, you can do so online or in one of the many branches across the U.S. For customers who already have a Chase account, you can open another account with the bank's mobile app.

Final Verdict

Chase Bank offers a generous variety of banking, lending, and investment products to its clients. It is the largest bank in the U.S., an achievement exemplified by the choice of products and access that it provides clients. Chase Bank is suitable for a broad spectrum of clients, from students to military veterans and from the average household to high-income private banking consumers.

Although its presence may not be robust in every state, customers can open and service accounts online or through its mobile app. There are several choices of checking and savings accounts. Fees can be waived by meeting minimum balance requirements or by linking qualifying accounts. Premium checking accounts earn interest and automatically waive some banking fees.

Methodology

Investopedia is dedicated to providing consumers with unbiased, comprehensive reviews of banks. We collected over 20 data points across more than 80 banks—including products available, interest rates, fees, and accessibility—to ensure that our content helps users make the right decision for their savings and banking needs.

Article Sources

Investopedia requires writers to use primary sources to support their work. These include white papers, government data, original reporting, and interviews with industry experts. We also reference original research from other reputable publishers where appropriate. You can learn more about the standards we follow in producing accurate, unbiased content in oureditorial policy.

  1. Federal Reserve. "Large Commercial Banks."

Chase Bank Review (2024)

FAQs

Is Chase a good bank reviews? ›

In our Chase Bank review, we evaluate its checking, savings and certificate of deposit options, as well as customer ratings. Key Takeaways: We give Chase 4.0 out of 5 stars overall because it offers a diverse selection of bank accounts, a positive customer experience and convenient branch access.

How long does Chase take to review deposits? ›

When do checks clear? By law, banks are required to make at least the first $225 of a personal check deposit available for use by the next business day 1 . Note that certain checks may take additional time, particularly if it's an international transfer as those may take longer to verify.

Why did I get denied for Chase Bank? ›

Unpaid fees or negative account balances, whether from an active or closed account. Suspected fraud or identity theft. Applying for too many bank accounts over a short period of time.

What are the disadvantages of Chase Bank? ›

A few disadvantages of Chase Bank are low interest rates and APYs, monthly service fees, and wire transfer fees on some accounts.

Can Chase Bank be trusted? ›

Is Chase safe? Chase is regulated by the Financial Conduct Authority (FCA) and customer deposits of up to £85,000 (£170,000 for joint accounts) are protected under the Financial Services Compensation Scheme (FSCS). This means, if Chase went out of business, the FSCS would step in to cover up to this threshold.

Is Chase better than Wells Fargo? ›

The savings account option clearly favors Wells Fargo. Not only do they pay higher interest, but they also offer a bonus, which Chase does not. For CDs, it depends on the term and the amount you have to invest. For example, Wells Fargo's five-month special rate CD pays up to 4.51% APY.

What does it mean when your Chase application status is in review? ›

The reason why your Chase credit card application status is under review is because the issuer has not yet reached a decision regarding your application. Don't read too much into it, though. You'll hear back within 7-10 business days of applying in most cases, when you don't receive a decision instantly.

Which banks make funds available immediately? ›

Many popular banks such as Ally Bank, Axos, SoFi and PNC offer instant mobile deposit availability.

Why is Chase delaying my deposit? ›

If you make an unusually large deposit, your bank may place a hold on bank account funds until they can verify that these funds will clear. The same applies to multiple large deposits made in a short-time period.

What is the easiest bank to get approved for? ›

Summary: Easiest Bank Accounts To Open in 2024
AccountApproximate time to complete applicationMinimum opening deposit
SoFi Checking and Savings Account: Best for Member Perks1 to 3 minutes$0
Wise: Best for Non-Residents1 to 3 minutes$0
Chime® Checking Account: Best for Bad Credit3 to 4 minutes$0
7 more rows
May 5, 2024

What bank gives you a second chance? ›

Chime Second Chance Banking

Chime is an online-only fintech company that offers banking services through The Bancorp Bank, N.A. or Stride Bank, N.A. Its Second Chance Banking option boasts no monthly fees and no credit or ChexSystems check.

Can I open a Chase checking account with bad credit? ›

You don't need a certain credit score to open a Chase checking or savings account, as there is no credit score requirement. Chase does not require a credit score for these accounts because they are deposit accounts, not loans or lines of credit.

Who is the best bank to bank with? ›

Best-of 2024 Banking Winners:
  • Alliant Credit Union: Best credit union.
  • Ally Bank: Best bank; best CDs.
  • Charles Schwab Bank: Best for ATM access.
  • Chase: Best for sign-up bonuses; best for branch access.
  • Discover® Bank: Best online banking experience.
May 10, 2024

Is Chase or Bank of America better? ›

Bank of America pays slightly higher interest on your account balance. It also has a lower monthly fee and more options to have it waived. While the comparison between the two banks' checking accounts stacks up as a draw, the clear winner among savings accounts is Bank of America Advantage Savings.

What is the best bank in America? ›

Best Banks of May 2024
  • Capital One 360 Checking: Best online checking account.
  • Chase Total Checking®: Best for a large branch network.
  • Axos Bank Rewards Checking: Best for online account options.
  • Discover® Bank: Best for doing all of your banking at one place.
  • Synchrony Bank: Best high-yield savings account.
Apr 29, 2024

What's the rating on Chase Bank? ›

Account TypeRating
Checking4
Savings3
CD4
1 more row

Is Chase a good bank to save with? ›

Is Chase a good bank to open a savings account? You might open a Chase savings account if you already do other business there. But the interest rates on Chase savings accounts are measly, and lower than the national average savings rate.

Is it good to have a Chase account? ›

Chase checking accounts are generally a solid bet if you have easy access to their ATMs and can avoid the monthly fees. If you're not in the Chase branch network, can't avoid the monthly fees or are looking to earn interest on your checking, check out NerdWallet's best credit unions and top online banks.

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