Contact Us
Contact numbers
Purchasing at T-Mobile
Consumer Sales:1-800-T-MOBILE
For
General Customer Care & Technical Support
From the
, on a
From your
Call:1-800-937-8997
If you are calling about a technical issue with your
International Callers
Call:1-505-998-3793
All calls made to this number from a
Customer Care representatives are available daily from 4 a.m. to Midnight PST
Contact us - TTY
TTY service is available for people who are Deaf, Hard of Hearing or have a Speech Disability.
Dial 711 to reach a Relay Agent.
Purchasing at T-Mobile
Short Codes
Just dial the short-code below as if you were making a phone call (information is not available via text message), hit "Send," and we’ll give you the info you need. It’s fast, easy, and free!
#BAL# (#225#) – For your account balance and last payment received info.
#MIN# (#646#) – For your minute use for the current billing cycle.
#MSG# (#674#) – For your message use for the current billing cycle.
Short Codes
Addresses
Questions and Comments
PO Box 37380
Albuquerque, NM 87176-7380
Please don't send payments to this address.
Questions and Comments
Payment
You can pay your bill online, or by phone at1-877-453-1304.
Payment
Bankruptcy Legal Notices
PO Box 53410
Bellevue, WA 98015-3410
DMCA Notices
Bankruptcy Legal Notices
Questions on T-Mobile service?
How do I check my balance, data, or minutes?
You can check your balance, data, minutes, and text messages for free. Find out how on ourCheck your usagepage.
What are the different ways I can pay my bill?
Can I use my iPhone on T-Mobile 's network?
As over one million customers have already learned, it’s quick and easy tosetup your iPhone® to work on
What should I do if my phone is lost or stolen?
The theft or loss of a device is a difficult experience. Fortunately,
How do I upgrade my phone?
Upgrading your phone through your My
Where's my phone order?
It is really easy to track your phone order. Visit ourOrder status & trackingpage for more information.
