Frequently asked questions - Paperless Statements (2024)

Answers to common questions

Can I look up paperless statements from previous months? How far back can I access previous statements?

Yes, you can securely access up to 7 years of statements depending on the account type. To see, save or print a statement, choose the “Statements” button within the account summary. Then choose the See/Save icon next to the year and month of the statement and choose the dropdown option for what you want to do.

Will the paperless statements include information for all of my Chase accounts?

No, it'll only include the information for the account listed on the statement.

How do I go back to receiving mailed statements?

You can update your preferences at any time by going back into your paperless settings in your Chase Mobile® app or when you've signed into chase.com. Just choose the “Paperless” button within an account summary or “Account management” under the “Profile and settings” icon in the top right corner of your browser.

Frequently asked questions - Paperless Statements (2024)

FAQs

Are paperless statements a good idea? ›

These days, more financial institutions are allowing customers to opt out of receiving paper statements and instead receive them electronically. While paperless statements offer pros such as less clutter from hard-copy statements, they also present some cons such as harder access to older records.

Are credit card companies required to send statements? ›

The creditor shall mail or deliver a periodic statement as required by § 1026.7 for each billing cycle at the end of which an account has a debit or credit balance of more than $1 or on which a finance charge has been imposed.

How do I cancel paperless statements from Chase? ›

You can update your preferences at any time by going back into your paperless settings in your Chase Mobile® app or when you've signed into chase.com. Just choose the “Paperless” button within an account summary or “Account management” under the “Profile and settings” icon in the top right corner of your browser.

How to get paperless statements from Chase? ›

Sign in to chase.com. Choose the “Paperless” button within an account summary or choose the “Profile and settings” icon in the top right corner of your browser, then choose “Account management,” then “Paperless.” You'll see a list of all your Chase accounts that are eligible for paperless statements.

What is the disadvantage of paperless? ›

Complications of the Paperless Office

There are some disadvantages to a paperless office which still make businesses cautious, including: Security Risks and Viruses. Initial Costs. Difficulties Digitalising Existing Documents.

Why are banks stopping paper statements? ›

The spokesperson stated: “We have to make sure customers receive regular statement information about their accounts so, to protect against any possible future issues impacting paper statements (like supply chain delays) we've taken a precautionary step to send only online statements to customers who already bank online ...

Should I switch to paperless billing? ›

Going paperless can help protect you against identity theft. Think about it. You pay your paper bills with a check or credit card number via mail. Mail thieves can steal your identity by stealing the check containing your personal information or access your credit card account by obtaining the number.

Can banks charge a fee for paper statements? ›

Paper statement fees range from $0 to $5 at most financial institutions, though some will waive the fee if a customer meets certain qualifications.

Are banks legally required to send statements? ›

Is the bank required to send me a monthly statement on my checking or savings account? Yes, in many cases. If electronic fund transfers (EFTs) can be made to or from your account, banks must provide statements at least monthly summarizing any EFTs that occurred each month. The statements include information […]

Why go paperless for your financial record keeping? ›

Going paperless can provide increased security benefits by reducing the risk of data breaches and natural disasters, protecting sensitive information, controlling access, and other security measures more effectively than physical document security.

Can you go paperless on credit card statements? ›

Paperless credit card statements allow you to receive your monthly card statement online, instead waiting for a physical copy through the mail. When you opt for paperless statements, your credit card issuer emails you a notification when your statement is ready to view.

How do I stop getting bank statements through email? ›

Change how you get statements
  1. Log into the Internet Bank.
  2. Manage my details & settings (hover)
  3. Select 'Go Paperless'
  4. My Statements settings section.
  5. Click on 'Change'
  6. 'My accounts that can go paperless' - select 'Online statements' or 'Paper statements'
  7. Select 'Update statement settings'

Is it better to go paperless with bank statements? ›

Gain greater security – Your digital documents are actually more secure than paper statements. You don't have to worry about eStatements being misplaced, stolen or delivered to the wrong mailbox.

Are paperless statements free? ›

Paperless statements / Frequently asked questions

They're also a great way to help protect you from identity theft, minimize clutter and get organized. Is there a charge for paperless statements? No, paperless statements are always free.

How do I change my chase back to paper statements? ›

It's easy to switch back. Sign in to your account at chase.com/paperless to update your paperless preferences.

What are the disadvantages of paperless billing? ›

While paperless billing offers convenience and contributes to environmental sustainability, it's not without its potential drawbacks.
  • Can lead to missed payments. ...
  • Requires internet access. ...
  • Risk of overlooked charges. ...
  • Risk of digital clutter.
Dec 15, 2023

What are the pros and cons of electronic billing? ›

Pros and Cons of Paperless Billing Statements
  • Pro: Saving the Trees.
  • Con: Easier to Miss Payments.
  • Pro: Less Mail and Paper in Your Home.
  • Con: More Passwords to Remember.
  • Pro: Perks for Online Billing Statements.
  • Con: Less Access to Previous Statements.
  • Pro: Identity Theft Prevention.
  • Pro: Spot Fraud More Quickly.
Jul 22, 2021

Why switch to paperless statements? ›

When you go paperless, you eliminate the risk of your mail falling into the wrong hands. With e-statements, your personal information remains behind multiple layers of encryption and digital defense. As you probably know, identity thieves and scammers have been especially aggressive lately.

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