How do mobile money payments work? (2024)

For information on mobile money, click on any of the below links.

What is mobile money?

Mobile money is an electronic wallet service. This is available in many countries and allows users to store, send, and receive money using their mobile phone.

The safe and easy electronic payments make Mobile money a popular alternative to bank accounts. It can be used on both smartphones and basic feature phones.

What can my recipient do with mobile money?

Most mobile money services allow users to purchase items in shops or online, pay bills, school fees, and top-up mobile airtime. Cash withdrawals can also be carried out at authorised agents.

To pay a bill or send money to another person, the user selects the relevant service from their phone’s mobile money menu. Paying with mobile money is just like sending a text message – it’s simple and easy.

How does mobile money work?

Mobile money stores funds in a secure electronic account linked to a mobile phone number. In some cases the wallet number will be the same as the phone number, but not always – they can be different. Before sending funds to a mobile money wallet, please check with your recipient to determine the correct number.

For more information on the services available via mobile money in your recipient’s country, please check the provider’s website or visit one of their dedicated agents.

How safe is mobile money?

As mobile money is a similar concept to a bank account, funds held in a mobile money account are protected by local financial regulations.Mobile money providers and partners like WorldRemit are required to check the identity of their users - making it much harder for fraudsters and criminals to use these services illegally.

Mobile money services store a record of every transaction and account balance, so even if the phone or SIM card is lost or stolen, the user’s money is kept safe. Additionally, every transaction requires identification in the form of a secret PIN.

For more information on the legal requirements for mobile money services, visit the GSMA webpagehere.

For more information about the security benefits of mobile money, please visit your local mobile money provider’s website.

Where can my recipient get a mobile money account?

Mobile money is available ina large number of countriesand is especially popular in places where people are less likely to have bank accounts.

Most mobile money services are offered by local mobile telecoms operators who have received a license to operate electronic payments services. Some mobile money services are offered by banks or other companies.

To register, the customer needs to visit their local mobile money agent and bring a form of identification, such as a valid passport, driver’s license or a government ID.

For further details on how to register for a mobile money account, visit the website of your local Mobile money provider.

How do I send money to my friend’s Mobile money account via WorldRemit?

Before sending money to a mobile money service using WorldRemit, please make sure that your recipient has a mobile money account. To do this, your recipient will need to create an account through their local mobile money agent.

Once they have set up an account and you have their details, log in to WorldRemit and choose mobile money as the service you wish to send.

What is the difference between Mobile money and airtime top up?

Mobile money is a way to store and manage money in an account linked to a mobile phone, similar to a bank account. Mobile money users can send money to other people, pay bills, and purchase many things, including mobile airtime.

Airtime (also known as mobile recharge) is used to make phone calls, send SMS, or use data. Airtime cannot be used as money to purchase other items or pay bills.

Which countries can I send mobile money to?

Please select theregion your recipient lives in to see if mobile money is an option there.

A fast and secure way to send money on the go

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How do mobile money payments work? (1)How do mobile money payments work? (2)

How do mobile money payments work? (3)

How do mobile money payments work? (2024)

FAQs

How do mobile money payments work? ›

Mobile money is an electronic wallet service. This is available in many countries and allows users to store, send and receive money using their mobile phone. The safe and easy electronic payments make mobile money a popular alternative to bank accounts. It can be used on both smartphones and basic feature phones.

How does mobile money work? ›

Mobile money stores funds in a secure electronic account linked to a mobile phone number. In some cases the wallet number will be the same as the phone number, but not always – they can be different. Before sending funds to a mobile money wallet, please check with your recipient to determine the correct number.

How does mobile payment work? ›

The customer holds their device close to the NFC-enabled POS terminal, approximately within two inches and this initiates the transaction. Both devices use RFID technology (NFC is a subset of this technology) to pass encrypted information back and forth to process the payment, which happens within a matter of seconds.

Do you need a bank account for mobile money? ›

A bank account is not required to use mobile money services—the only pre-requisite is a basic mobile phone.

What are the disadvantages of using mobile payments? ›

However, there are also drawbacks to using digital wallets. They can increase fraud risk, erode transactional privacy, and expose consumers to non-FDIC-insured accounts. Merchants may also face challenges, such as the loss of valuable customer information and increased costs of accepting payments.

What are the disadvantages of mobile banking? ›

Cons:
  • Risk of hacking and identity theft.
  • Tech issues or bugs can affect usability.
  • Some mobile banking apps charge fees.
  • Features aren't the same for all apps.
Feb 7, 2024

What are the pros and cons of mobile payments? ›

Mobile payments can be convenient, fast and secure. They can, however, be expensive and still vulnerable to issues with technology. In particular, if there are any issues with the host phone, mobile payments will be unable to work at all.

What is a mobile payment example? ›

A mobile payment is a money payment made for a product or service through a portable electronic device such as a tablet or cell phone. Mobile payment technology can also be used to send money to friends or family members, such as with the applications PayPal and Venmo.

Why are mobile payments safe? ›

A digital wallet — is even more secure than a chip card because it doesn't use your actual card number for the transaction. As a security measure, your card information is only used in the initial setup of the wallet, helping increase mobile payment protection.

What is the difference between mobile payment and mobile money? ›

While mobile wallets store money digitally, mobile payment systems allow you to spend money digitally. Android Pay, Samsung Pay, Google Pay and Apple Pay are all examples of mobile payments.

What is the difference between e wallet and mobile money? ›

E-wallets specifically involve the storage of pre-loaded funds for online transactions, while mobile wallets, a subset of digital wallets, are accessed through smartphone apps for contactless payments using existing cards.

What is the difference between mobile banking and mobile payments? ›

Mobile Money lets you send and receive money with the help of a mobile phone and the internet, while Mobile Banking allows you to carry out banking related transactions or transfers through a bank app.

Can I pay using mobile money? ›

You can use MTN mobile money to send and receive money, top MTN airtime, pay bill, purchase electricity, MTN post-paid, School fees, buy & pay for insurance, pay for airline tickets and other goods and services.

What are the different types of mobile money? ›

Three of the leading forms of MFS are mobile money transfer, mobile payments, and mobile banking. Mobile Money Transfer (MMT). Services whereby customers use their mobile device to send and receive monetary value - or more simply put, to transfer money electronically from one person to another using a mobile phone.

How can I use mobile money to bank money? ›

Short cut.
  1. *165*6*1*00*14*2#
  2. Enter Account number.
  3. Enter Amount.
  4. Enter Mobile Money PIN.

What is the difference between mobile money and wallet? ›

With mobile money, conventional payment methods like credit or debit cards are usually not stored, in contrast to mobile wallets. Rather, to make transactions easier, it uses specialised platforms and mobile networks.

What is an example of mobile money? ›

Examples of mobile money services

M-Pesa: Safaricom's M-Pesa remains a dominant mobile money service in Africa, especially in its home nation of Kenya. Since its launch in 2007, M-Pesa has over 50 million users and handles roughly $314 billion in transactions annually.

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