How to cancel a line or your Verizon service depends on whether you're moving to another carrier or not.
If you're not moving your number(s) to another carrier
To disconnect a phone or connected device line you can do any of these:
- Visit the disconnect page in My Verizon to see lines you're eligible to disconnect online.
- Sign into My Verizon. Choose Chat with us (in the My Verizon app use the "snowflake" icon.) Type "Cancel" into the Ask a question box. Follow the prompts to disconnect a line or choose to chat with a live agent.
- Call Customer Service before disconnecting to see if you qualify for additional savings.
To disconnect a line or cancel the entire account, the Account Owner or an Account Manager can call Customer Service. Have these available when you call:
- Account Owner's name
- Phone number
- Account PIN or last 4 digits of the Account Owner's SSN.
Important: If a device on a line you want to cancel has an outstanding Device Payment Agreement, you can pay off the balance:
- Visit your Device Overview in My Verizon.
- Select Manage to pay off the balance.
If you don't pay off the balance before canceling the line, the balance appears on your next bill after the cancellation.
If you're moving your number(s) to another carrier
After the new carrier connects you to their network, your Verizon account closes automatically. You don't need to contact us.
Visit Move your number to another carrier FAQs to learn how to get a Number Transfer PIN and (if necessary) remove Number Lock.
Important:
- Your Verizon account must stay open until the last line is moved and your final bill is issued.
- If you change carriers and get a new number with that carrier, contact us to close your Verizon account. The account won’t close automatically.
- Your final bill will include any applicable outstanding device balance, if it hasn't already been paid separately.
