How to protect your information before your phone is lost, stolen, or broken (2024)

Simple changes go a long way to boost your smartphone’s security. Leave Bluetooth on 24/7? You should change that.

While taking a closer look at your phone, delete these apps to keep it running smoothly and safely.

Losing a phone is a nightmare. Are text messages the only thing you have left to remember someone by? Do you know your family and friends' numbers by heart? How many magical moments have you captured with your phone's camera?

It gets worse. Consider all the apps on your phone from your social media, banking, rideshare, streaming, networking, security, health, travel, delivery, and the list goes on. Your phone is a huge liability for your safety and security in the wrong hands. That's why you must take steps now should your phone go missing, stolen, or broken beyond repair.

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A boring but crucial step everyone needs to take

This first section is about being prepared. Here's how to set up your phone, so you don't get nervous whenever it's out of sight. In the worst-case scenario that a criminally-minded stranger gets ahold of your phone, you will be glad you took these steps beforehand.

Your old phone may lack critical security features, but you don’t have to spend a fortune on an upgrade. Here are the best used phones for $500 and under.

It’s simple: When your phone goes missing, no one should be able to unlock it. Let’s start by making sure this happens automatically. There are preset time options to choose from. The shorter the time, the better off you are.

Set your iPhone to lock automatically

• Go to Settings > Display & Brightness > Auto-Lock and choose a length of time.

Set your Android phone to lock automatically

Note: Exact steps may vary depending on your Android phone.

• Go to Settings > Display and look for a Timeout, Screen Timeout,or Sleep option.

Turn on find-it mode

Your phone has built-in tools to help you locate it using another phone or computer. Here’s the caveat: You have to make sure the feature is turned on ahead of time for it to work.

Turn on Find My for your iPhone

• Go to Settings > (your name) > Find My.

• Consider whether you want friends and family to know where you are. If so, turn on Share My Location.

• Tap Find My iPhone, then turn on Find My iPhone.

• To see your device even when it’s offline, turn on Find My network.

• To have the location of your device sent to Apple when the battery is low, turn on Send Last Location.

Turn on Find My Device for your Android phone

• Go to Settings > Security > Find My Device. Or try Security & location or Google > Security.

• Make sure Find My Device is turned on.

How to protect your information before your phone is lost, stolen, or broken (1)

Know your phone’s fingerprints

Like any product, your phone has a serial number to identify it. It also has an IMEI, or International Mobile Equipment Identity. While the serial number comes from the manufacturer, IMEI numbers are standard across the industry.

Keep a record of these numbers in case you have to report your phone is stolen or missing. When you find your phone's IMEI number, take a screenshot of it. Then, save that screenshot someplace you can access it when needed. I keep mine in my photo cloud storage account. You can also print and store it in the phone's original box or another handy offline place.

Find your iPhone’s serial and IMEI numbers

• Go to Settings > General > About.

Find your Android phone’s serial and IMEI numbers

• Go to Settings > About phone.

Back it up

Your phone is replaceable – much of what it contains isn't. Set your phone to back up automatically, so you don't have to worry about losing anything.

This crucial step is vital even if you don’t lose your phone. You’ll be happy you backed it up if it ever gets damaged to the point where you can’t turn it on or recover anything from it.

I recommend using the built-in storage that works with your phone: iCloud for iPhones and Google storage for Androids. They're both affordable and straightforward to set up and use.

Back up your iPhone

• Go to Settings > (your name) > iCloud > iCloud Backup

• Toggle on Back Up This iPhone.

• Come back to this screen any time to back up your phone.

You get 5GB of free storage with iCloud. Need more space? You’ll have to pay 99 cents for 50GB, $2.99 for 200GB, and $9.99 for 2TB per month.

Money tip: My family and I share a plan that cuts the cost.

Back up your Android phone

• Open the Google One app.

• Tap Storage and scroll down to Backup.

• Tap View > Set up data backup > Manage backup.

• From there, choose your backup settings.

You get 15GB of free cloud storage with your Google account. A Basic Google One plan costs $1.99 monthly and has 100GB of storage. A Standard plan costs $2.99 monthly for 200GB, and a Premium plan costs $9.99 and comes with 2TB of storage.

RELATED: 4 data backup mistakes that could cost you your photos, videos and other files

Do this if your phone is lost

You've searched every couch cushion, and your phone is nowhere to be found. Or maybe you left it at a restaurant. The process is the same. Start by trying to locate it before assuming the worst.

Find your iPhone

• It’s easy with another Apple device like a Mac, Apple Watch, or iPad. Open the Find My app and select your phone to see its location on a map. Play a sound to help you find it.

• Phone offline? You’ll see its location from the last time it went online or connected to the Find My network.

• Another option: Sign into iCloud.com/find and use the Find iPhone feature to locate it on a map and play a sound to help you find it.

• Use a family member’s device to find your phone if Family Sharing is enabled. You’ll see it listed in their Find My app.

Did you know that Find My works even when your phone is off or the battery is dead? It’s one of three things your iPhone does after it shuts down.

Find your Android phone

• Have another Android device? Open Find My Device app and tap Continue as (your name). Select your lost phone, and you’ll get information on its location.

• Play a sound to help you find the phone if need be.

• You may see its last known location if Google can’t locate your phone.

• Or go to android.com/find and sign in to your Google account. Select your lost phone; you’ll get information on its location and the option to play a sound.

Found it? Congratulations! If not, read on.

Remotely lock your phone

This step is essential when you don't know where your phone is located – or if you've spotted it but don't have it. The good news is it's simple to do remotely from another device.

Mark your iPhone as lost

• From another Apple device, open the Find My app and tap Devices, then tap your phone.

• Tap Activate under Mark As Lost.

• This will lock your phone and let you create a message showing how to contact you if it’s found.

• Or sign in to iCloud.com/find and go to the Find iPhone feature. Select your lost phone, then select Lost Mode.

• If you set up Family Sharing, use a family member’s device to mark your phone as lost. You’ll see it listed in their Find My app.

Mark your Android phone as lost

• On another Android device, open Find My Device app and tap Continue as (your name). Select your lost phone, and you’ll get information on its location.

• When the prompt pops up, select Enable lock & erase.

• Select Secure device to lock your phone with your PIN or password. Optionally, add a message or device number to the lock screen.

• Go to android.com/find and sign in to your Google account. Select your lost phone, and you’ll get information on its location.

• When prompted, select Enable lock & erase.

• Select Secure device to lock your phone with your PIN or password. Add a message or device number to the lock screen if you want.

Here’s what to do when all else fails

You tried everything, and your smartphone is well and truly lost. You should remotely wipe the data stored on it to make sure no one else has access to it.

This step is a last resort, but if you back up your phone, as I showed you earlier, you won't have to worry about losing anything.

Remotely erase your iPhone

• From another Apple device, open the Find My app and tap Devices, then tap your phone.

• Tap Erase This Device to remotely wipe its data.

• Or sign in to iCloud.com/find and go to the Find iPhone feature.

• Select your lost phone, then select Erase iPhone.

• Use a family member’s device to erase your phone if Family Sharing is enabled. You’ll see it listed in their Find My app.

Remotely erase your Android phone

• From another Android device, open Find My Device app and tap Continue as (your name). Select your lost phone, and you’ll get information on its location.

• When prompted, select Enable lock & erase.

• Select Erase device to wipe its data.

• Or go to android.com/find and sign in to your Google account. Select your lost phone, and you’ll get information on its location.

• When prompted, select Enable lock & erase.

• Select Erase device to wipe its data.

Report your stolen phone

Remember when I told you to record your serial and IMEI numbers? Here’s why that’s so important when reporting your phone as stolen.

The police can use these numbers to identify your phone if they find it, and your carrier may block the IMEI code to lock your phone out of the network. The last thing you need is someone taking over your number.

By the way, before buying a used phone, be sure it's not stolen goods. You can search a database of stolen phones to check.

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How to protect your information before your phone is lost, stolen, or broken (2024)

FAQs

How to protect your information before your phone is lost, stolen, or broken? ›

Protect: Take proactive security measures. Create a strong passcode for your phone, add a PIN to your SIM card and perform regular data backups. Practice remotely locating your phone while it's safely in your possession.

How do I protect my information if my phone is stolen? ›

How to protect your data on your stolen smartphone
  1. Get your SIM card locked. The first thing to do when you lose your smartphone is to make sure your SIM card is blocked. ...
  2. Change your passwords. ...
  3. Track your phone. ...
  4. Delete personal data. ...
  5. Inform your friends. ...
  6. Report the theft to the police and your insurance company.

How to protect your phone from getting stolen? ›

Protect yourself from mobile phone theft
  1. Don't leave your phone, iPad, tablet or camera unattended, out of your sight, or left on a table. Thieves can grab a phone from a table in seconds.
  2. Be aware of your surroundings and only use your mobile when it feels safe to.
  3. When you've finished using it, put it away.

What should users do to protect their device before they get lost or stolen? ›

Use a strong passcode.

Make sure your device has a lockout timer so that too many attempts will disable further guesses. Remotely locking your device is also a useful option to have — on some operating systems, this feature will disable login attempts entirely.

How do you protect a device in case of loss or theft? ›

Prepare your device in the case of loss or theft
  1. Engage features that can locate, lock, or erase your device remotely. ...
  2. Back up your files to a secure storage space regularly.
  3. Consider purchasing insurance to replace your device in case it is lost or stolen.

How can I protect my phone from identity theft? ›

Make sure your phone automatically locks when you are not using it. You should not store account passwords, PINs, or identity documents on your phone without additional protection. For example, store them in a password manager that requires a password or facial recognition to grant access.

How do I prepare my phone for being stolen? ›

Back It Up. With your phone's Apple, Google or Samsung account, you get a certain amount of “cloud” storage — internet-connected servers where you can back up files. Cloud backup is simple: Once enabled, the phone should automatically back up when it's plugged into power and connected to a Wi-Fi network.

How do I block my phone if its stolen? ›

How to block a lost/stolen phone?
  1. File a report with the police, and keep a copy of the report.
  2. Get a duplicate SIM Card for the lost number from your telecom service provider (eg, Airtel, Jio, Voda/Idea, BSNL, MTNL etc.). ...
  3. Get your documents ready - a copy of police report and an Identity Proof must be provided.

How to protect your bank account if your phone is stolen? ›

Tips to Protect Your Bank Info When Your Phone is Lost or Stolen
  1. Call and Text Yourself. ...
  2. Activate Your “Find my Phone” App. ...
  3. Contact Your Service Provider. ...
  4. Take an Inventory. ...
  5. Notify Financial Institutions. ...
  6. Change Your Passwords. ...
  7. Call the Police. ...
  8. Look for Back-Ups.
May 24, 2017

Can someone access my phone if stolen? ›

A stolen phone can be a major security concern, as it can put your personal and financial information at risk. Once a thief has access to your phone, they can potentially access sensitive information such as passwords, bank information, and personal contacts.

How to make sure a phone isn't stolen? ›

CTIA's Stolen Phone Checker - powered by the GSMA Device Check service - is a public service designed to limit the resale of lost and stolen mobile devices in the United States and to help consumers, businesses, and law enforcement agencies make informed decisions about the status of a mobile device.

What can thieves do with a stolen phone? ›

The Implications of a Lost or Stolen Phone
  • Stealing money from bank accounts linked to the phone.
  • Make unauthorized purchases using credit cards stored in the phone's wallet.
  • Access any stored login credentials for accounts.
  • Lock the phone's owner out of their email or social media accounts, or banking apps.

How to stop thieves from stealing your iPhone data? ›

How Stolen Device Protection protects your device and accounts
  1. Use passwords or passkeys saved in Keychain.
  2. Use payment methods saved in Safari (autofill)
  3. Turn off Lost Mode.
  4. Erase all content and settings.
  5. Apply for a new Apple Card.
  6. View your Apple Card or Apple Cash virtual card number.
Mar 5, 2024

What is the best thing to do if your phone is stolen? ›

Report your missing phone to your network provider

You should tell your network provider straight away if your phone is lost or stolen, so they can block it and stop anyone else using it. If you don't tell them straight away you might have to pay for any unauthorised phone calls, which can be very expensive.

How do I block access to my stolen phone? ›

The moment you realize your phone is missing, quickly report it as lost or stolen to your network provider. They can disable your SIM and block unauthorized access to your mobile number and data. Also, have your NIN handy as your network provider will be needing it to retrieve your number.

Is my data safe if I lose my phone? ›

A lost phone does not necessarily mean negative outcomes such as identity theft. That's especially true if you've taken proactive steps to protect your phone and the data on it. Protect: Take proactive security measures.

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