How to pay bills online or from your mobile device
How to add a payee
- Select “Bill Payments”.
- Select “Add Payee” and search for the name of the person or company you want to pay.
How to pay a bill
Follow the steps in this demonstration to pay a bill.
Did you know?
A verification code protects you with an extra layer of security. Before you complete your transaction, we’ll send you a 6-digit verification code by text message, email or voice call. You’ll enter that code to complete the transaction.
Note: For account security, we’re no longer sending one-time verification codes to personal or free email services.
Remove a payee from your account
What you’ll need
- A CIBC bank account
What you do
- Sign on to CIBC Mobile Banking®, CIBC Online Banking® or the CIBC Mobile Banking® App
Mobile Banking and CIBC Mobile Banking App
- Select “Bill Payments”
- Select “Manage Payees” then select the pencil icon next to the bill you want to remove. Select “Delete”.
- Enter the account number of your bill
If you delete a payee from your list, any future-dated or recurring bill payments will also be deleted.
Online Banking
- Select “Bill Payments”
- Choose “Add/Edit Payee”. Select the bill you want to remove. Then select “Delete”.
- Enter the account number of your bill
If you delete a payee from your list, any future-dated or recurring bill payments will also be deleted.
Delete an upcoming bill payment
What you’ll need
- A CIBC bank account
What you do
- Sign on to CIBC Mobile Banking®, CIBC Online Banking® or the CIBC Mobile Banking® App
Mobile Banking and CIBC Mobile Banking App
- Select “Manage Transactions”, then select “Bills and Transfers”
- Select the upcoming payment that you want to remove, then select “Delete”
- Review the bill payment details, then select “Delete Payment”
Online Banking
- Select “Bill Payments”, then select “Review and Cancel Payments”
- Select the upcoming payment that you want to remove, then select “Delete”
- Review the bill payment details, then select “Delete Payment”
You can delete an upcoming payment made today until 9:30 pm ET. Payments made after 9:30 pm ET today can be deleted until 9:30 pm ET tomorrow.
Schedule recurring bill payments
What you’ll need
- A CIBC bank account
What you do
- Sign on to CIBC Mobile Banking®, CIBC Online Banking®or the CIBC Mobile Banking®App
Mobile Banking and CIBC Mobile Banking App
- Select “Bill Payments”
- Select the bill you’d like to pay
- Enter the amount, account, date and frequency from the drop-down menu
- Select “Next”, then select “Set Up Payments”
Online Banking
- Select “Bill Payments”
- Select “Set up a payment”
- Enter the payee, amount, account and the frequency from the drop-down menu
- Select “Next”, then select “Set Up Payments”
Frequently asked questions
How do I pay a bill?Opens a pop-up window
How do I pay a bill online?Opens a pop-up window
How do I remove a payee from this list?Opens a pop-up window
Which payees can I pay online?Opens a pop-up window
Have other questions? Check out our how-to videos for everyday digital banking.
You can pay a bill using
Mobile
Online
ATM
Banking Centre
Telephone Banking
