Last updated on Mar 19, 2024
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Understand the reason
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Review the contract
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Communicate clearly and respectfully
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Explore alternatives and trade-offs
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Document and confirm the agreement
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Monitor and follow up
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Here’s what else to consider
As a construction supervisor, you may face situations where contractors ask for more money or time than what was agreed in the contract. How do you handle these requests without damaging the relationship or compromising the quality of the project? Here are some tips to help you negotiate with contractors who ask for more money or time.
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- Wagner Garcia Contract Operations Manager at Vast Infraestrutura
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- James Thornton, BCxP, CEM, LEED AP Commissioning Manager with Houston Airport System
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1 Understand the reason
Before you respond to a contractor's request, try to understand why they are asking for more money or time. Is it due to unforeseen circ*mstances, such as weather delays, material shortages, or design changes? Or is it due to poor planning, mismanagement, or unrealistic expectations? Depending on the reason, you may have more or less leverage to negotiate.
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- Mark Zarallo Principle @ MZ Consulting | Alternative Energy Specialist
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Determine the scope of the issue, seek to discover what changed, find answers on what will be required to remediate the issue. Collect all the data on the scale, scope, and timing of remedating the issue so all parties can engage in determining the solution and cost implecations.
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One thing I have found helpful is that documentation is key. My first hand experiences have been mostly from renovations where things are not the way they should be or are not clarified on contractual drawings. While on the other hand some of my trade partners don't want to pick up the work because the scope may be challenging to them.
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2 Review the contract
The contract is the basis of your negotiation with the contractor. It should specify the scope, schedule, budget, and quality standards of the project, as well as the terms and conditions for changes, disputes, and penalties. Review the contract carefully and identify your rights and obligations, as well as those of the contractor. If the contract is vague or incomplete, you may need to consult a lawyer or an expert to clarify the terms.
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This stands true. One thing I run into is mostly the contractors that install low voltage cables assume that we put sleeves wherever they feel needed. Unless they are shown on the drawings we do not install for an as needed or better pathway.
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- Wagner Garcia Contract Operations Manager at Vast Infraestrutura
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Há controles fundamentais antes dessa fase. A boa gestão de Contratos demanda passos importantes como gestão do escopo, gestão das mudanças, indicadores de performance, dentre outros. Com essas ferramentas é possível analisar de forma assertiva e eficiente o pleito demandado e ser efetivo no julgamento do pleito.
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- James Thornton, BCxP, CEM, LEED AP Commissioning Manager with Houston Airport System
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It’s interesting the way that construction contract law has caused an evolution in commercial construction practices. Double indemnity clauses that continuously shift the risk burden to the lowest subcontractor tier (where the likelihood of recovered claims is least likely) has inflamed the subcontracting community to the point that construction managers rarely actual manage the site sequencing anymore. It used to be general contractors both managed the work and self-performed some of it. No more. Now we have “Construction Managers at Risk” which is a fancy way of saying they take a cut of the overall budget and pretend they are actually managing the work. There is no self-performing any of the work anymore. Just “management”.
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- Chris Wood I’ve Done My Bit.
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A short answer is that you don’t. Contracts set out the procedure for changes ( variations) and how to value them. Both parties are obliged to comply with them. It isn’t a choice .
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- Mark Zarallo Principle @ MZ Consulting | Alternative Energy Specialist
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Start with the only true way to ensure this will not happen! Make sure the SOW (scope of work) is detailed and complete. This will require meetings with the executation team and the administrative team to cover the details, if not items may fall thru the cracks and lead to thorny discussions about change orders later on.
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3 Communicate clearly and respectfully
Communication is key to successful negotiation. You should communicate with the contractor as soon as possible, preferably in person or by phone, rather than by email or text. Be clear and respectful about your position and expectations, and listen to their perspective and concerns. Avoid blaming, accusing, or threatening the contractor, as this may damage the trust and cooperation between you. Instead, focus on finding a mutually beneficial solution that meets the project objectives.
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- Khalid Aroudaki Quality Control Engineer
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There are not much to add communication is very important problem reporting so you know you have a problem what are your options and how it affect budget & time A simple VO variation order can be extremely affect cost & time until handing over
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- Mark Zarallo Principle @ MZ Consulting | Alternative Energy Specialist
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I beleive that the best method to have clear and open discussions is using the techology afforded to eveyone. Either TEAMS or ZOOM allows all parties to see and speak regardless of the present location of individuals responsible for finding solutions to any issues that arise in our daily endeavors. Having the ability to "SEE" the attending memebers will encourage everyone to mantain professional demeanor.
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4 Explore alternatives and trade-offs
Negotiation is not a zero-sum game, where one party wins and the other loses. It is a process of finding a win-win outcome that satisfies both parties' interests and needs. To do this, you need to explore alternatives and trade-offs that can balance the cost, time, and quality of the project. For example, you may offer to pay more for faster delivery, or accept a longer schedule for lower costs, or compromise on some features or specifications for better quality. You may also consider incentives or rewards for meeting or exceeding the contract terms, or penalties or deductions for failing or delaying them.
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- Charles Lindsay Project Services
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As part of the contract strategy / bid slate selection / RFP / Bid Reviews / Contract negotiation-award / Baselining of the plan, the management team should be identifying soft spots and risks associated with the contractor. These risks should be located on the (management) schedule and pulled up in 3-month look a heads to assure they are mitigated to the extent possible. Where they materialize, this strategy should provide a yard stick for measuring the impact and understanding if any of it is contractually excusable.
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5 Document and confirm the agreement
Once you reach an agreement with the contractor, you need to document and confirm it in writing. This will help you avoid misunderstandings, disputes, and conflicts later on. You should include the details of the agreement, such as the revised scope, schedule, budget, and quality standards, as well as the roles and responsibilities of each party, and the process for monitoring and reporting the progress and performance of the project. You should also obtain the signatures of both parties and any relevant stakeholders, such as the owner, the architect, or the engineer.
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I have fallen victim to where the good old handshake was no longer valid. So when it came time to produce the change order it was critiqued to a level that shook my team. Knowing the level of skill needed and timeline to meet the project because another contractor excluded it was baffling.
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6 Monitor and follow up
The negotiation does not end with the agreement. You need to monitor and follow up with the contractor to ensure that they deliver what they promised, and that you fulfill your obligations as well. You should establish regular communication channels and feedback mechanisms, such as meetings, reports, inspections, or audits, to track the status and quality of the project. You should also be prepared to deal with any issues or changes that may arise during the execution of the project, and to renegotiate if necessary.
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7 Here’s what else to consider
This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?
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- Charles Lindsay Project Services
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Ultimately, during the framing of the project and through-out the execution, the management team should be recognizing areas of risk and planning appropriate levels of schedule and cost contingency to cover these areas. As the risks approach the points of execution this should be when the management team applies resources to mitigate these items where possible. And where they materialize have some yardstick to measure the real impact so that you are only allowing the actual impact to be included in the change.
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