A Guide To Extending Your T-mobile/ Sprint Bill Payment Deadline - Brigit Blog (2024)

Sprint has merged with T-Mobile and is offering assistance for existing users. They are coordinating with T-Mobile to get their users access to T-Mobile’s network. T-Mobile has set up a special COVID-19 hotline for those seeking relief during the pandemic. They have also launched a new low-cost phone plan option called the Connect plan for $15 a month plus tax. This includes unlimited talk and text, 2 GB of high-speed data, and access to their nationwide 5G network.


T-Mobile


If you need more time to pay your bill, you can set up a payment arrangement. In order to get your due date extended for your monthly bill and discuss options to get your bill lowered, you will need to call T-Mobile’s COVID-19 support hotline at 855-335-1978. Be sure to have your account number ready to provide to one of their representatives to ensure the quickest response.


Sprint


  • By logging into your Sprint account you can access one of their live chat support agents to learn about current offers being provided.

  • Once you login to your account, you can access the chat by clicking on the “chat” bubble that appears on the bottom right of your screen.

  • If you are seeking assistance due to COVID-19 you should provide that information to the representative once they are active in the chat

  • They will then be able to direct you to their Financial Department that can be reached at 1-844-410-1601. You will need to provide your account information again, so make sure that you have your account information handy.

  • Once you get an agent on the line, they will be able to look at your account and provide you with options for lowering your monthly bill.

Additional Information


Both T-Mobile and Sprint are offering free international calling to all Level 3 countries. Sprint customers who are currently on limited data plans are able to get unlimited data for 60 days from 3/18/2020 which means it ends on or around 5/18/2020.

A Guide To Extending Your T-mobile/ Sprint Bill Payment Deadline - Brigit Blog (2024)

FAQs

A Guide To Extending Your T-mobile/ Sprint Bill Payment Deadline - Brigit Blog? ›

If you need more time to pay your bill, you can set up a payment arrangement. In order to get your due date extended for your monthly bill and discuss options to get your bill lowered, you will need to call T-Mobile's COVID-19 support hotline at 855-335-1978.

How can I get an extension on my T-Mobile bill? ›

On the Home page, choose Set up a payment arrangement. Under Payment schedule, choose Edit. Under Number of installments, choose an option. Under Select date, choose an option.

How to change T-Mobile bill due date? ›

You can but it can only be changed once. You need to contact Customer Care at 611 from your T-Mobile line or reach out to T-Mobile through DM on Facebook or Twitter. make sure you pick a date that gives yourself a couple of days extra, just in case you need it. Autopay usually triggers 2 days before the payment date.

Does T-Mobile cut your phone off on the due date? ›

Anytime your account is past due, your service may be partially suspended. If the balance on your account remains unpaid, a full suspension may occur.

How long can I go without paying my phone bill before it shuts off? ›

Some utility providers will terminate service as early as one week after the bill's due date and require a hefty amount of money to restore these services. Other companies, like phone providers, may shut off service anywhere between 45 to 60 days after the bill is due.

What is a billing extension? ›

An extension moves the due date to a later date (up to 30 days) to allow you more time to pay your bill in full. A payment arrangement will allow you to split up your existing balance into smaller payments over time. With both options, any new incoming bill amounts are due by the due date listed on the bill.

What is T-Mobile extended? ›

Our Extended Range signal reaches 2X as far and is 4X better in buildings in more places than ever before—giving customers better coverage in rural and suburban areas. We cover 99% of Americans with 4G LTE, made possible by our most powerful, 600 MHz Extended Range signal.

How can I change the due date? ›

Once you've decided when you want to pay, it's time to contact creditors and ask for a change. Most of the time this can be done with a phone call, but sometimes creditors want a written request — or sometimes the change can be made online.

Can I change my payment due date? ›

Your bank or credit card issuer may allow you to change your statement due date - although you may only be permitted a certain number of date changes per year. Changing your credit card's payment due date may offer some budgeting flexibility, including the possibility of scheduling your payment close to a pay day.

Can you change bill due date? ›

Reach out to the company to request a change in bill due date. You can call the customer service line, request a change via email or online (if available), or send a letter.

What happens if I'm late on my T-Mobile bill? ›

Once an account is past due you are subject to suspension at any time unless you set up a payment arrangememt.

How late can you be on a cell phone bill? ›

Typically, services could suspend within two to three weeks, with a late fee being charged. We highly recommend setting up a payment arrangement to avoid service suspension. Just simply click where it says "Go" to get started. We've also included this resource for learning about late fees.

Can I pause my T-Mobile bill? ›

Account suspension guidelines

You must be the Primary Account Holder (PAH) to suspend a line on T-Mobile.com. When you suspend a line, all calls, text messages, voicemail, and data services are suspended. You'll keep your number and monthly plan, but monthly fees are prorated depending on the type of suspension.

How much does T-Mobile charge for late payments? ›

Late payment

A late fee of the greater of 5% of applicable monthly charges or $7 or the maximum amount allowed under state law is applied to your account if not paid by the due date.

How do I get my T-Mobile bill lowered? ›

  1. Use autopay. ...
  2. Rethink your cell phone insurance. ...
  3. Use wi-fi wherever possible. ...
  4. Set a reminder to revisit your plan. ...
  5. Look out for discounts. ...
  6. Get a no-contract phone or switch to a prepaid plan. ...
  7. Cut whatever you don't need. ...
  8. Limit background data usage.

What happens if you don't pay your phone bill for a week? ›

Consequences of Missed Bill Payments

Late fees. Phone, internet, or utility service disconnects or disruptions. Credit score damage.

What if I can't pay my T-Mobile bill? ›

The best course of action is call T-Mobile explain your situation and tell them when you will be able to make the payment. Communication is the best course of action.

Does T-Mobile have payment plans for phones? ›

The duration of an EIP may be 24 monthly payments, depending on device. Accessories purchases that total over $49 are eligible for a 12-month EIP. If you cancel wireless service, remaining balances on the device become due.

Can I pause my T-Mobile service? ›

Log in to Account Hub and go to Manage Accounts to select the line you want to suspend. Choose Suspend from the line menu and Reason for change either: Lost/Stolen Suspend to suspend immediately with permanent cancellation if not restored within 30-days. Seasonal Suspend with 90-day suspend maximum.

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