Fios Payment Arrangements | Verizon Billing & Account (2024)

Make a payment arrangement

Arrange now

To set up a payment arrangement on the My Verizon app:

• Sign in to My Verizon
• Select Account
• Select Home Tab
• Select Bills and scroll down to Payment Arrangements

To setup a payment arrangement on the My Verizon website:

• Sign in to My Verizon
• Select Home -> Bill -> Payment Arrangements
• Or visit verizon.com/paymentarrangement
  

Modify a payment arrangement

Modify now

Frequently asked questions

• What is a payment arrangement?

• A payment arrangement is an agreed upon plan for paying your account balance (current or past due) on or before a specified date.

• Why should I schedule a payment arrangement?

• If your account is eligible, you can schedule apayment arrangement to protect your services from possible interruption if your payment won’t reach us by the due date on your bill. By scheduling a payment arrangement you’ll be allowed extra time to pay the balance due.

  Note: Apayment arrangement won’t suppress a late payment charge, so the late payment charge may still apply.

• How can I schedule a payment arrangement?

• There are several ways for you to make a payment arrangement. You can schedule one, free of charge, 24 hours/7 days a week by signing in toMy Verizon, or using our Automated Phone Service.

  An Agent Assistance Fee may be charged for any payment arrangement made with a Customer Service Representative over the phone.

  See Also

  Suspend or restore your line

• Can I modify or cancel my payment arrangement?

• Yes. After you schedule a payment arrangement through My Verizon or by calling us, you can modify or cancel it using any of the above said methods.

  A $7 Agent Assistance Fee will be charged for any payment arrangement modification made with a Customer Service Representative over the phone.

• I scheduled a payment and a payment arrangement already, but I need to change the withdrawal date from my bank/credit card account. Do I need to update both the payment arrangement and scheduled payment date?

• Yes, please be sure to update both. Updating the payment arrangement date alone won’t change when the payment will withdraw from your specified payment account.

• Is scheduling a payment the same as scheduling a payment arrangement?

• No. When you schedule a payment in My Verizon or our Automated Phone Service, you are not creating a payment arrangement, only authorizing Verizon to withdraw the payment from your selected account on the date specified.

• Why is my bill higher this month?

• Did you set up, modify or cancel a payment arrangement with a Customer Service Representative over the phone? If so, you'll see a $7 Agent Assistance Fee.

• Where can I find a payment arrangement charge on my bill?

• You'll see the $7 Agent Assistance Fee for payment arrangements made with a Customer Service Representative over the phone in the One Time Charges section of your bill.

• Is there a charge for scheduling a payment arrangement?

• We don't charge fees for using any of our self-serve methods, such as My Verizon or our Automated Phone Service.

  A $7 Agent Assistance Fee will be charged for payment arrangements made with a Customer Service Representative over the phone.

• What's a future dated payment arrangement and how can I make one?

• It is a one-time payment arrangement scheduled for a future date.

  You can schedule one, free of charge, 24 hours/7 days a week by signing in toMy Verizon, or using our Automated Phone Service.

  A $7 Agent Assistance Fee will be charged for any payment arrangement made with a Customer Service Representative over the phone.

• Can I schedule a payment at the same time I am scheduling a future dated payment arrangement?

• Yes. You can schedule a Future Dated payment from your checking account, credit card or debit card at the same time you are scheduling your payment arrangement in My Verizon or using our Automated Phone Service free of charge.

  A $7 Agent Assistance Fee will be charged for any payment arrangement made with a Customer Service Representative over the phone.