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15 August 2023
- 6 replies
- 2212 views
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My payment date changed and I wasn’t aware it would as I have auto pay set. How can I request it to be changed back to the original date? Thank you.
6 replies
- Rookie
- 3 replies
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26 August 2023
I also need to change my payment date please.. I don't get paid until the first of the month every month. They tried to take it out of my account today but I need to change my payment date please so my service isn't interrupted please..
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Userlevel 7
+15
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- 5487 replies
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26 August 2023
- Answer
Changes to your billing date need to be made through Customer Care. You can reach them at 611 or by sending a DM to T-Mobile on Facebook or Twitter. Try to remember that autopay will always initiate at least 2 business days before the actual autopay date.
Syaoran - I am not a T-Mobile Employee but I could use a new job!
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Userlevel 7
+14
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- 8930 replies
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26 August 2023
To add you can only request a change in due date once.
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- Rookie
- 3 replies
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26 August 2023
That's fine I wouldn't need it changed anymore just the first of the month every month
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- Pillar
- 5854 replies
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28 August 2023
scroll down a bit more and the Facebook/Twitter options are right there.
***I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Tmobile and my suggestions and or opinions are my own**.~~~~ The site here is primarily peer to peer with some TMO moderation to keep the site in order..They do not have account access..The prefered method would be to contact TMO through either calling in (tier 1 support) or by contacting them through either Facebook/Twitter (tier 2 support)**~~~~
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